Shipping Policy

How we get you — and your medical records — where they need to go.

Let's be honest: this looks like an e-commerce shipping policy. It's not. We're a medical travel company. "Shipping" here means how we deliver your care — from the moment your plane lands, to the day you walk out of our partner hospital with a full English medical record in hand.

What we "deliver" to you

Airport Pickup

Send us your flight number. We'll be holding a sign with your name at baggage claim. Private car, no waiting around.

Hospital Companion

Your dedicated care coordinator walks you through every appointment. Translation included. You're never alone in a Chinese hospital.

Medical Records

Full English translation of your discharge summary, lab results, and imaging — ready before you fly home.

24/7 Support

Middle of the night, post-surgery, something feels off? Your coordinator picks up the phone. Always.

How your medical records get home

This is the part people actually mean when they say "shipping." Here's exactly how it works:

  • Within 7 business days after discharge, we prepare your complete English medical file — discharge summary, lab reports, imaging discs, and a full prescription list.
  • You choose: instant secure cloud download (link sent the same day), or international DHL/FedEx express shipping (3–5 business days to your door).
  • Shipping cost is calculated at checkout. We don't mark it up.

What we don't ship: Prescription medications overseas. Customs laws vary by country, and it's not worth the risk. We'll give you a complete English prescription so your doctor back home can refill it.

Have a special request — faster translation, extra copies, a different courier?

Get in Touch