Returns Policy

Plans change. Money shouldn't disappear.

We get it. Maybe your visa gets denied. Maybe your doctor back home says wait. Maybe you just changed your mind. We don't want you to feel trapped.

100%
Full refund when you cancel at least 30 days before your scheduled procedure. No fine print.

Here's exactly how it works

30+ days out → Full refund

Cancel any time before 30 days from your procedure date. You get 100% back, minus a 2% payment processing fee. That's it.

Visa denied → Full stop

Visa rejected, no matter how close to your flight? Send us the denial letter and we refund everything. Even if it's 3 days out. Not your fault — not your loss.

7–29 days out → Partial refund

Between 7 and 29 days before your procedure, we refund 50% of your service fee. Hospitals reserve operating room time and staff on your behalf — those costs are real.

Under 7 days → Non-refundable

Inside a week, the hospital has blocked your surgery slot, locked down your surgeon's schedule, and ordered supplies. At that point, we can't rebook that time. Service fees are non-refundable.

Already started treatment? Anything not yet performed (follow-up visits, hotel nights, translation services) gets refunded proactively. Medical procedures already completed are not refundable — no honest medical provider can do that. What we do guarantee is transparent pricing up front, no surprise bills.

How fast do refunds arrive?

  • We process your refund within 3–5 business days of approval.
  • Credit card refunds hit your account in 7–10 business days (your bank controls this, not us).
  • PayPal refunds arrive in 3–5 business days.

What we don't refund for

  • Medical results or outcomes. Surgery carries risk — we walk you through all of it before you commit. No provider can guarantee a perfect result, and we won't pretend otherwise.
  • Costs you incur on the ground (hotel, flights, food). Those are paid directly to third parties. We can help you rebook or cancel, but we can't refund them ourselves.
  • No-shows. If you don't show up and don't tell us, we can't help. Just email us — even last minute is better than silence.

Need to cancel or reschedule? Email us. We'll calculate exactly what you're owed, no runaround.

Start a Cancellation